General Lines of Action for Intervening in a Crisis Situation
Bolivia is a developing country and as such faces certain challenges; we have drafted strategies to deal with security issues or possible crises that may arise while our clients are on the ground. It is crucial that our partners understand what actions will be taken should an incident occur.
Should there be a roadblock that impedes circulation, our team will look for alternative routes; however, if no alternative route to our destination can be found, then other alternative means of transport will be looked to for a solution.
CANCELLATION OR MODIFICATION OF RESERVATIONS
Should any of the following services be cancelled and/or changed: reservations for air, land, river or lake travel, food and/or lodging made by Bolivia Milenaria, we will take full responsibility for rectifying the problem as soon as possible, if the transport providers should fail to do so. The Bolivia Milenaria crisis manager will determine the best way of maintaining the itinerary as similar as possible to the original reservations. If the client has made the reservations, Bolivia Milenaria will provide all support possible to bring the programme back on track, by adapting and making the programmes and services more flexible to the difficult circumstances.
In order to provide our clients with the best food possible, we ask that we are told about any dietary restrictions prior to the trip. Bolivia Milenaria supervises and guarantees the preparation of all foods provided by us and related companies. Should one of our clients be allergic to or poisoned by any of the foods provided by us, our crisis team will immediately contact specialised medical staff.
CLIMATE AND MAN-MADE DISASTERS AND INCIDENTS
In the event of a natural disaster or man-made crisis, such as a coup d’étât, revolution or accident, the Bolivia Milenaria crisis team will do everything in its power to safeguard our passengers and draft a contingency plan taking into account the immediate situation and, if necessary, evacuating passengers from the conflict zone. Our priority is always to protect, take care of and ensure the safety of our clients.
PRE-EXISTING MEDICAL CONDITIONS, ALLERGIES, ALTITUDE SICKNESS AND ACCIDENTS
Should anyone suffer from altitude sickness, if a pre-existing medical condition worsens or someone has an accident, the Bolivia Milenaria crisis team will immediately transfer the person safely to a health facility to receive medical attention.
In the event that the contact member of staff – guides and drivers – do not fulfil the expected standards of personal hygiene, manners or respect towards clients and locals, or are perceived to be suffering from a contagious disease, the Bolivia Milenaria crisis team will immediately find a solution.